I’ve been thinking back about things that had been a huge problem for me when I worked for different companies over the past couple of years, and I suddenly realized that many of the troubles have resulted from over analyzing my menager's or my colleagues' emails and replies. I immediately started to internalize and feel fear inside of me when I saw a question mark in it, because I thought there was something I hadn't done right.
Crazy, isn't it?
Technology has undoubtedly made our lives easier in many ways, but I’m not so sure I like the effect it has on communication and understanding those written messages. It's especially present in communication between a manager and their employees, and a huge problem is not even hearing something each of them has to say. And I've realized that people had never thought of listening as an important subject by itself.
Now that I'm a business owner and having people working for me, I have realized that listening to what they have to say is one of the most important parts of our communication and of me getting to understand how they feel and what they need so that they can feel more comfortable working and communicating back to me.
Listening to what they have to say may be more than an eye-opening experience for them, as well as for me and the business. It could mean more understanding of their needs, more progress and possibly innovation when they are being heard and valued.
I'm kind of in the midst of a journey of reframing and reparenting myself I also run two social businesses and I have a small team working together. And the roles are different so I need to be able to recognize how my team is feeling that day just based on their messages and their replies. And then I moderate my replies to them based on understanding what they need to hear, or what they might think. Because I know that sometimes they can also feel the same fear from a message that I sent that has a question mark in it.